We aim to provide an excellent, professional service and therefore have a few simple rules to ensure everyone has a happy experience within The Pilates Room.
All clients are required to complete a health questionnaire prior to their first visit and are responsible for updating staff on any changes in health prior to any class or session.
Shoes: When you enter The Pilates Room, we request that you remove your shoes in the designated area. This is in the interest of hygiene and cleanliness.
Further to the interests of hygiene, and to respect other clients, we ask that participants wipe down all equipment at the end of the session.
Please remove jewellery as it may interfere with the exercises and could damage the equipment upholstery. Long hair should be tied back, and we request that you avoid heavy perfumes, oils, lotions, tanning products, etc.
We request that you wear clothing appropriate for exercise such as a t-shirt, leggings, shorts, etc. No zips or buttons as these can damage the upholstery. Exercises can be performed barefoot, but we recommend the use of socks with some sort of grip such as Toesox.
In attending the studio for classes or sessions, you agree that you are voluntarily participating in these activities and assume all risk of injury to yourself. The Pilates Room accepts no responsibility for items lost, misplaced, or stolen while on the premises.
All classes and private sessions must be paid for before attending. Failure to attend your class or private session will result in a requirement for the full session fee to be paid.
24-hour Cancellation Policy: A minimum of 24 hours must be given for all cancellations. If over 24 hours prior to the appointment, clients can reschedule appointments via the booking system or by contacting the studio directly via telephone or email.
We do not offer refunds, transfers, or exchanges on any purchase of sessions or classes. If you are unable to reschedule due to a lack of availability, we will credit the session/class cost towards future purchases.
If we have to cancel a class or session, you will receive a credit for the session/class amount.
In exceptional circumstances, we may consider a refund minus an administration fee. This would be at the studio owner’s discretion.